Order
- I want to customize my own personal MahongDisk, how can I do this?
- Is each MahjongDisk customized?
- How long does it take to make my customized MahjongDisk after my order is recieved?
- Can I change or update the order once I have completed my payment?
- Is it possible to place an order for multiple MahjongDisks?
- What delivery options are available?
Payment
- How much is the freight charge for internatinal shipping?
- What payment options are available?
- How should I pay if I don’t have a PayPal account?
Product
- What is the warranty on the MahjongDisk?
- I have received MahjongDisk I ordered, and I like the wood paneling type. However, the actual color and grain of the wood is a little different from the ones on your website.
- What's the Read / Write speed of the MahjongDisk?
- What accessories are included in the MahjongDisk package?
- How should I maintain my MahjongDisk?
- Will there be other materials of wood for the MahjongDisk in the near future?
- I want to customize my own personal MahongDisk, how can I do this?
You can designate the material, tile, and name for your MahjongDisk as all these are customizable. All you have to do is follow the on-line purchasing process to submit and pay your order.
- Is each MahjongDisk customized?
Yes, and we will begin the hand-made process when we get your order. Please be patient as this is a delicate process.
- How long does it take to make my customized MahjongDisk after my order is recieved?
You will receive the confirmation notice after the completion of payment, and the delivery schedule will be shown in the email. Your MahjongDisk will usually be completed 2 weeks after receiving your payment. All deliveries are by air and the normal delivery time will be within 1 week; however, it will still depend on where you live (the country).
- Can I change or update the order once I have completed my payment?
Unfortunately, the order can not be changed, as we will proceed with your order right after your payment completed. However, before the delivery, you can update the receiver’s information. Please feel free to contact us with the on-line inquiry form if you have questions.
- Is it possible to place an order for multiple MahjongDisks?
Yes. You can only order one MahjongDisk in each order. If you want to buy MahjongDisk as presents to many of your friends, please contact us directly.
- What delivery options are available?
All deliveries are made by air express. We will email you the delivery notice with tracking info when your order ships.
- How much is the freight charge for internatinal shipping?
It's free to ship to world wide.
- What payment options are available?
We currently accept Paypal and credit card.
- How should I pay if I don’t have a PayPal account?
You can choose the Credit Card on the payment page of PayPal, and you can complete the payment without registering the PayPal account.
- What is the warranty on the MahjongDisk?
Yes, all our products covered with 3 years warranty. However, as the MahjongDisk is made of wood, it will not be covered with the damage caused by the user.
- I have received MahjongDisk I ordered, and I like the wood paneling type. However, the actual color and grain of the wood is a little different from the ones on your website.
Each wood is with its own feature, grain, and characteristic; even though, we select strictly for the best quality. Only wood without defects will be used in the manufacturing of MahjongDisk.
- What's the Read / Write speed of the MahjongDisk?
MahjongDisk uses high speed SLC memory module, with the 18MB/sec read speed and 15MB/sec write speed, it allows you to access your disk's data very efficiently. MahjongDisk is also compatible with Microsoft Vista ReadyBoost™.
- What accessories are included in the MahjongDisk package?
The package includes the MahjongDisk itself, genuine leather case, genuine leather necklace, and warranty card.
- How should I maintain my MahjongDisk?
MahjongDisk is made of very precious wood. Be aware to prevent MahjongDisk from water, and keep it in the leather case.
- Will there be other materials of wood for the MahjongDisk in the near future?
Yes, we have Lan-Xue and Li-Shui MahjonDisk for the time being. We will be adding additional woods to our line in the near future.
